Store Analytics, Segmentation, Automated email marketing and CRM All in one place

We’re gladly announcing our powerful deep integration with the leading eCommerce platform BigCommerce.

As much as we’re excited about it, you should too! We’ve made it more effective to use our handful CRM software. The Integration will not only sync all historical order details to Revamp CRM, it will also sync future orders as they happen in your online store website in real-time.

Easy Setup, Real-time sync and action-oriented data

Here’s a simple video on how to integrate your BigCommerce online store with Revamp CRM, visit https://www.bigcommerce.com/apps/revampcrm/ then follow the steps in video to complete your integration.

First, creating an account on Revamp CRM only takes seconds, all you need is your email address, no credit card required and you can try it for FREE for 30 days. Awesome, right!

Second, once you’re Revamp CRM account is connected to your BigCommerce online store all of your valuable customers’ data will be synced in no time so that you can view and manage all information in one place. We make that information action oriented inside Revamp CRM. Our aim is to make the whole process as smooth as possible to help your segmentation and marketing processes achieve better results.

The BigCommerce amplified integration bring real-time information about your online store customers inside Revamp, We link that information with each contact profile. And don’t worry, we also create new contact profiles for new customers.

Work on Customer level:

contact screen

You will be able to have clear insights about each customer

  • All customer’s information, shipping address and more is captured inside contact profile
  • Orders history with total orders count and value
  • Customer lifetime revenue
  • Purchased products
  • AOV “Average Order Value” of each customer is automatically calculated for you
  • Communication history with emails, tickets or live chat

Work on Segment level:

Segments

Once you connect your store, all customers will automatically and dynamically get segmented based on their purchase history and order details:

  • New Customers
  • Customers with Abandoned Carts
  • Repeated customers
  • Top Spenders by Value or by Order count
  • Customers with canceled orders
  • Inactive Customers
  • And more..

Not only that you can use our pre-built segments, you can also use our 40+ smart filters to create as many custom segments as you want. Let’s say you need to focus your marketing efforts on customers who live in California, made orders with $200 or more and purchased a specific product. Easy, all you need to do is to select the filters and click create Marketing Automation or Newsletter.

Identifying different segments will allow you to tailor your email marketing campaigns in order to create a better shopping experience and make your customers feel valued. Using automated email marketing as well as pre-built email templates in which you can choose from based on your target specifications to reach your cart abandoners, win-back offers, product reviews and friend referrals to help you increase retention and sales.

eCommerce Analytics:

store analytics

We generate real-time analytics and insights about Total Sales and Total Orders through different periods of time.

Our reports give you insights about Abandoned carts’ number, revenue & rate, Top products by revenue, Top sales channels by revenue And more!

eCommerce CRM:

download

Your contact profile gives you real-time 360 degrees view of each customer. Which allows you to track emails, tickets “previous or current “, purchased products and more in one place and start up-selling and cross-selling immediately.

Use our CRM tools to create great shopping experience, through:

  • Knowing your customers better, understand their needs and offer your recommendations.
  • Engaging with customers in a timely, relevant, genuine, and caring way.
  • Solving and compensate for problems and ensure complete satisfaction.
  • Being sensitive to your customer’s time and simplify their lives.

We still have more for your eCommerce wholesale:

The visual sales pipeline tool helps you easily track your wholesale deals & closing more of it whilst managing every step of the process until you reach the payment stage.

Revamp CRM connects your store with 24+ other apps and tools:

Key Integrations:

Zopim Live chat:

  • Save every single conversation you had with a customer automatically, with no need for data entry.
  • Know your customers better with a 360 Contact profile, where your Website Chats will be stored along with your Contact’s emails and orders.

Freshdesk, Zendesk and Revamp CRM Tickets & Helpdesk:

  • We will import all your tickets from Freshdesk and Zendesk attach them to relevant contact profile. If you’re not using any of them, you can create tickets using Revamp CRM ticketing system.
  • Your tickets status will get updated according to changes in your Freshdesk and Zendesk accounts.
  • We will remind you to send an email or make a contact when a ticket is overdue.
  • You can use our contact management tools and filters to easily segment contacts with overdue tickets, completed tickets or any other tickets status.

Revamp CRM proudly won Expert’s choice in 2016, Best free trial and Great user experience awards from Finances Online.

We’re looking forward to many powerful integrations and new roads ahead of us that will help deliver a smooth and headache less process for you and your customer.