15 Best Live Chat Apps for Shopify
Here is a list of 15 best Shopify Live Chat apps:
- Tidio Live Chat by Tidio Ltd
- Facebook Chat Box ‑ Live Chat by Autoketing
- Chatra Live Chat + Facebook by Roger Wilco LLC
- to Live Chat by tawk.to
- Facebook Chat 2.0 by Customer.guru
- Chat Button by GetButton.io by Getbutton.io
- Facebook Messenger Marketing by ShopMessage
- Facebook Live Chat by Zotabox
- Re:amaze Live Chat & Helpdesk by Reamaze
- Gobot ‑ Sales Boosting Chatbot by Gobot
- JivoChat Business Live Chat by JivoChat
- Easy Messenger ‑ Live Chat by NexusMedia
- Messenger channel by Shopify
- Live Chat by Combidesk by Combidesk
- Pure Chat ‑ Free Live Chat by Pure Chat
Tidio Live Chat by Tidio ltd
Tidio is a simple live chat and chatbot platform that helps businesses to grow. With a built-in integration with Shopify, live chat and chatbots are set up within seconds. No coding skills required! Forever free plan available.
Tidio Live Chat & Shopify easily integrates eCommerce platform with live chat communication tool – a good looking on-site widget to stay in touch with your customers.
A simple Tidio widget allows your customers to reach out to you, whenever they want it!
Highlight features
- Provide modern widget design that suit for many webs
- Set up less than 30s
- Automatical BOTs
- Enable communicating with customers through Messenger
- Support multiple languages
Price: Free plan available.
Rating: 848 – 4.8 / 5
Facebook Chat Box ‑ Live Chat by Autoketing
Integrates with Facebook Messenger, Live chat, Facebook Messenger Marketing, Facebook Marketing, Kit, Facebook product feed.
The custom icon of Facebook Chat with the text and the color Facebook Chat icon with your Facebook page image. Therefore, best Facebook live chat on Shopify – Facebook Chat Box is a great application to help you improve and increase relationships with your customers. As well as, taking advantage of the great idea of Facebook Messenger, Facebook Chat Box by Autoketing was born to improve communication efficiency between customers and brands.
Highlight features
- Easily connect to all the customers in the world
- Support the customers anytime
- Integrate with different Shopify’s chat app
- Full responsive display
- Automatically set-up
Price: Free
Rating: 409 – 4.7 / 5
Chatra Live Chat + Facebook by Roger wilco llc
Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Also, use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.
Chatra allows you to see shopper’s cart contents in real time to identify most valuable customers and provide tailored assistance.
Highlight features
- Reply to chats and Facebook messages
- Answer questions, clarify concerns, cross-sell as well as, upsell
- Defeat cart abandonment
- Reduce cart abandonment rate
- Agent photos visible pre-chat
Price: Free plan available.
Rating: 400 – 4.8 / 5
tawk.to Live Chat by Tawk.to
tawk.to is a free live chat application designed to increase the effectiveness in managing the online customer engagement experience, enabling multiple websites and agents in a single dashboard interface to chat with the visitors on your website.
Compatible with all modern browsers. So, tawk.to was created out of the growing need for businesses to respond in real time, with real people. Also, Tawk.to offers iOS, Android, Windows and Mac OSX apps to stay connected, or you can log in via any modern browser.
This tawk.to app is completely free – Currently they generate revenue by providing live chat answering services for a select group of customers – though to use the software yourself is has no cost, with no limits at all on the number of Agents, Chat Volumes or sites that you can add widgets to.
Highlight features
- Free app with simple installation
- Connect to customers everywhere, everyday
- Monitor website visitors
- Increase Conversion
- Fully responsive in different browsers or iOS, Android, Windows as well as, Mac OSX
Price: Free
Rating: 201 – 4.5 / 5
Facebook Chat 2.0 by Customer.guru
Facebook Chat 2.0 allows you to embed a chat icon into your store. So, you can customize its color, add a welcome message and upload your photo to make it personal.
After your visitors click the icon, a Facebook Messenger window is opened on the side of their screen and they are able to message your Facebook page while, having your page still in front of them.
On iPhone and android phones, clicking the icon takes the visitor into the Facebook messenger application, for a native messaging experience. also,
You can reply to the messages you get using your Facebook page.
Conversations using Facebook messenger are long lasting since, your customers will read almost every message you send them (in contrast to the 15-20% email open rate). And the best thing? The app is completely free.
At Customer.guru they help businesses treat their customers better. Also, their main product, Customer.guru Shopify application allows you to track customer satisfaction using Net Promoter Score-based e-mail survey.
Highlight features
- Customizable the welcome message
- Fast and easily install
- Freely attract the customers by Facebook Messenger
- Responsive with many devices
- Keep track customer satisfaction using Net Promoter Score-based e-mail survey
Price: Free
Rating: 159 – 4.4 / 5
Chat Button by GetButton
The Chat button widget by GetButton.io takes website visitor directly to the messaging app such as, Facebook Messenger or WhatsApp and allows them to initiate a conversation with you. After that, both you and your customer can follow up the conversation anytime and anywhere!
Today messaging apps have over 2 billion monthly active users! so,
They are convenient as many customers already use them in their daily lives and are comfortable and familiar with their use. So, they make customer service more personalized and efficient than ever given by enabling direct communication between customers and brands.
Highlight features
- Install within one minute
- Fully responsive in different devices
- Customize the greeting message
- Support multilingual sites and networks
- Supports Facebook Messenger, WhatsApp, Viber, Snapchat, Line, Telegram
Price: Free
Rating: 154 – 4.8 / 5
Facebook Messenger Marketing by Shopmessage
ShopMessage is the conversational marketing platform that drives sales for Shopify and Shopify Plus merchants using Facebook Messenger.
Email inboxes are crowded. also, Automate Messenger Marketing conversations & experience the future of marketing.
ShopMessage integrates with the platforms you’re using like Privy, JustUno, OptinMonk, Digioh, BounceExchange, Gorgias, ZenDesk & more.
Highlight features
- Support the Add to Cart button
- Encourage to recover lost revenue
- Create the conversation many
- Encourage the automatic installation
- Support the Sales effectively
Price: $9/month. 30-day free trial.
Rating: 121 – 4.5 / 5
Facebook Live Chat by Zotabox
Messenger is fast becoming the new ‘live chat’. So, keep a history of your conversation and reconnect with your customers at any time. Also, Messages are ‘kept’ in your inbox if you are not available to respond immediately.
Facebook is taking B2C communications seriously. So, Get on the Messenger bandwagon with Facebook Live Chat. Moreover, Increase Your Sales in 30 Days or your Money Back.
Highlight features
- Assist Your Customers via Messenger on your website
- Save Chat history
- Fully customizable
- Easy set up without coding
- Loads asynchronously
Price: From $9.99/month. 30-day free trial.
Rating: 109 – 4.7 / 5
Re:amaze Live Chat & Helpdesk by Reamaze
Re:amaze is a helpdesk, live chat, chatbot, and FAQ help center platform designed for eCommerce. Also, Customer service teams can manage email, Facebook, Messenger, Twitter, Instagram, SMS, VOIP, and live chat ticket conversations in a shared team inbox and provide amazing customer support.
Built for Shopify. So, Unlike Zendesk or Freshdesk, Re:amaze is natively integrated with Shopify so you can access order data instantly. As well as, Create draft orders, process refunds, cancellations, and update customer/order data on-the-fly within customer support conversations.
Top Shopify apps like Smile, ReCharge, Octane AI, Klaviyo, & Stamped.io integrate with Re:amaze for data access without leaving your helpdesk ticketing and live chat support dashboard.
Boost Sales By 25% Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty through automation.
Use Re:amaze Chat and Cues for holiday promotions, special sales for VIP customers, cross-selling, up-selling, new product announcements, as well as, various other events!
Reduce Customer Service Time By 40% Speed and accuracy defines your customer support as well as, customer service experience. Finally, Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensure speed and accuracy.
Highlight features
- Provide customer Satisfaction Surveys and Ratings
- Works with available Apps
- Support FAQ management
- Customize Response templates and email templates
- Support Internal staff notes
Price: From $20/month. 14-day free trial.
Rating: 95 – 5.0 / 5
Gobot ‑ Sales Boosting Chatbot by Gobot
Gobot is fully integrated with your Shopify store. Moreover, help shoppers find the perfect products. Populate your bot’s product carousel with all of your store’s products with the click of a button!
Gobot chatbots are helping consumers find deals, make purchases, make style choices, and find products that meet their unique taste. Since, that’s something most eCommerce stores don’t currently offer.
Chatbots are like in-store sales assistants, always available, instant, and highly knowledgeable.
Most visitors that leave your website will never return. So, reverse this trend with a super easy-to-implement and engaging chatbot that can run on your website 24/7 and features all of the powerful tools above!
Highlight features
- Recommend products for clients
- Instantly respond to customer’s inquiry
- Gather consumer’s feedback
- Help to increase email followers
- Automatically arrange appoinment
Price: Free to install.
Rating: 87 – 4.8 / 5
JivoChat Business Live Chat by Jivochat
Unlike other live chat apps on the Shopify Market, Jivo is omnichannel. So, what does that mean?
It means live chats on your Shopify website, chat support to clients on Facebook, messages to your company’s email address, and calls to a phone number in any country – all go to one convenient JivoChat app.
Social Proof: Every month, Jivo empowers 270k websites and 60k Facebook pages around the world to engage in over 12 million chats. also,
They have integrations with Ecwid, Wix, Bigcommerce, Pipedrive, AmoCRM, ZohoCRM, GoDaddy, Joomla, Prestashop, Drupal, Weebly, Squarespace.
Highlight features
- Create the Omnichannel to communicate with visitors
- Provide pre-written messages and send the customers by using hotkeys
- Automatically and instatly callbacks
- Easy to collect the social proof to support the sales
- Support to integrate with Facebook, Messenger
Price: Free plan available.
Rating: 86 – 4.8 / 5
Easy Messenger ‑ Live Chat by Nexusmedia
Integrates with Facebook, Messenger. Over 1 billion people use Facebook Messenger – so get in touch with them and grow your sales. Reach your customers via their beloved communication channel – and chat with them on Messenger. Why use Messenger for LiveChat. Because, of to Grow your Facebook audience to use it for cross selling and marketing.
Highlight features
- Create a live chat on Facebook Messenger
- Extend your reputation and brand-awareness
- Globally approach a ton of customers on Facebook even they are not aware of your store site
- Enhance the customer service by providing frequently-available live chat
- Extend your sales immediately and globally
Price: Free
Rating: 78 – 4.8 / 5
Messenger channel by Shopify
Sell on Messenger
The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Also, Shoppers that browse your online store can use Messenger to ask questions before and after purchase. So, At checkout, customers can opt-in to get updates on the status of their order in Messenger.
Highlight features
- Increase the sale with Messenger
- Update the customers automatically
- Provide the Add the Message Us button
- Fulfill Messenger orders
- Track the sales effectively
Price: Free
Rating: 67 – 3.7 / 5
Live Chat by Combidesk
This app is chat software for your webshop with which your customers can ask you questions. So, this removes a barrier of communication, does not disturb and has to potential to boost your conversion rate.
Would you also like to have a virtual sales representative in your webshop, which would allow you to manage more sales? Or do you want to provide a quick and personal service? In that case start now with this Chat App.
This Chat App increases your customer engagement by allowing them to chat to you. So, It is very appropriate for improving your customer interaction, it increases the time they spend in your webshop and increases your conversion rate.
Highlight features
- Monitor the visitors coming to your store
- Provide customizable chat-widget
- Give the user-friendly dashboard
- Support Combidesk in Shopify
- Integrate with Zendesk chat as well as, Zopim
Price: $5/month. 14-day free trial.
Rating: 57 – 4.6 / 5
Pure Chat ‑ Free Live Chat by Pure chat
Pure Chat was designed to help organizations have better conversations with their website visitors in the moments that matter most. So, they eliminated frustrating per operator costs and chat limits to ensure that your entire team can leverage the power of live chat without having to worry about skyrocketing costs as your team grows.
Sign into your Pure Chat account now. While, *No code snippet required*. All customization and chat management are then done from the Pure Chat dashboard.
Integrates with Google Analytics, HubSpot, InfusionSoft, zapier
Highlight features
- Support operator availability scheduling
- Automatical Chat alerts
- Customizable advanced widget
- Support Engagement Hub
- Record unlimited chat history
Price: Free plan available.
Rating: 44 – 3.8 / 5
How Revamp ranks best Shopify Live Chat apps list
These above 15 best Shopify Live Chat apps are ranked based on the following criterias:
- The ratings on Shopify App store
- The app’s rank on search engines
- The prices and features
- The app provider’s reputation
- Social media metrics such as Facebook, Twitter and Google +
- Reviews and assessment by Revamp
The list of the best Shopify Live Chat apps is kept up-to-date on a regular basis by our team. so, please feel free to reach us out if you have any questions related to this app review.
Don’t see your app on the list? Wanna contribute more content to this review? Contact us
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