Cancelled or Deleted orders can be handled with ease in Shopify, If you need to cancel or refund an order, in whole or in part, the details as to what was restocked and refunded will be stored in the Order History section. Shopify Tutorial Cancel or Delete Order in Shopify
Here’s how you can do it in simple steps:
Refunding and canceling orders
Depending on your return policy, you’ll sometimes need to refund or cancel orders. By refunding orders in a prompt and professional way, you show your commitment to customer service and might encourage the customer to order again in the future.
You can refund an entire order or part of an order. In some circumstances, you can cancel an order and issue a refund
If you are using Shopify Payments and you issue a refund, then the amount is deducted from your next available payout. A refund usually takes 3 to 5 business days to be credited back to your customer. If you are in the United Kingdom, Ireland, Singapore, New Zealand, or Spain and your payout doesn’t have enough funds for the refund, then the remainder of the refund is deducted from the next payout until the refunded amount is covered. For other regions using Shopify Payments, if your payout doesn’t have enough funds, then the balance is debited from your bank account on the day of the payout. Shopify Tutorial Cancel or Delete Order in Shopify
If a negative balance payout fails, then the payout will try again in 3 business days. For more information about issuing refunds with Shopify Payments.