Zendesk provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers.
and to achieve better customer satisfaction results you need to keep sales and support on the same page.
That’s where Zendesk integration takes place.
In Revamp CRM, we believe that our customers’ feedback is our greatest source of learning because, it helps us improve and evolve better.
That’s how customer support could have a great impact on your sales. so, A better customer satisfaction will help:
- Make every individual feel that he is a valued customer.
- Increasing engagement and customer loyalty.
- Resulting in continued engagement and sales.
Zen Integration Advantage
You can easily view and manage support tickets within your CRM account, so, every tickets will be associated to the relevant contact profile so you have a clear over view of each contact.
- We will import all your tickets and attach them to relevant Revamp CRM contact profile.
- If your contacts don’t exist in your Revamp CRM account, we will automatically create new contacts.
- If the Contact already exists in Revamp CRM, it will be updated.
- Your tickets status will get updated according to changes in your Zendesk account.
- We will remind you to send an email or make a contact when a ticket is overdue.
- You can use our contact management tools and filters to easily segment contacts with overdue tickets, so, completed tickets or any other tickets status.
- Check past tickets of a contact in one place.