Ways to Greet your Customers from your Help desk. May 10, 2017 | eCommerce tips | 1 |. Ways to Greet your Customers from your Help desk. greet customers
Quick, what’s the typical greeting used most often by 60% of retail stores? You’re right if you guessed, “Can I help you?” The visitor’s usual response, “No thanks, just looking.” The problem is the walk-in customer is never “just looking.” They came into the premises because at some level they perceived a need. This greeting only reminds visitors that they’re not here to buy. Lousy selling strategy.
The way you and your front line employees greet walk-in customers has a huge impact on your bottom line. Here are some tips to ensure that you and your employees greet customers in a way that makes them want to buy and keep coming back.
When entering a store, most customers want to see an employee make a genuine effort to acknowledge and assist them. As a customer in a hurry, I might be just looking for one specific item and may need the assistance of the employee. However, if I am ignored and my time is wasted waiting for help, I will move on to another store. With so many online and physical retail options available now, if that first store doesn’t satisfy my needs, there is always another one that will. That store may very well have sold the product or service I was looking for. However, poor customer service cost them the sale.
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