It is a businesses key objective to offer products/services for consumers. Therefore, evaluating consumers’ behaviors is vital and because direct interactions with consumers in online businesses is infrequent, Understanding the mind of online shoppers becomes crucial. Subsequently realizing consumer’s needs and wants. Mind Online Shopper

More than half (62%) of US consumers with Internet access now shop online at least once a month. More than 8 in 10 people (83%) are satisfied overall with their online shopping experiences. Check out our new infographic titled, “Online Consumer Shopping Habits and Behavior” to know more about buying habits of online consumers and latest online shopping trends. Mind Online Shopper

 36% of online shoppers say they spend time to find out which site stocks their desired item at the lowest price.

50% of surveyed online shoppers use their smartphones and nearly 60% use their tablets to make purchases

33% used coupons provided by online merchants for their purchases

78% of online shoppers don’t look at a product in a store before buying it online

31% expect to spend more on online shopping than they did in the previous month

84% of online shoppers refer to at least one social media sitefor recommendations before shopping online

60% of online shoppers like to receive an incentive or promotion from a brand before shopping

It’s important to start by getting your first channel right. Once you’re on solid ground there you can start to adapt to a broader set by mapping out how your customers use each channel, what stage of the buyer’s journey they are in, and the role each channel plays in your sales process.

Then craft consistent, but varied messaging for each channel so that it feels like your brand without being redundant

 

Pshycology

Habits that influence shoppers today:

Mobile Commerce 94% Use their smartphones to shop and research for products/services. Click To Tweet Website Design 93% Are influenced by the appearance and aesthetics of a website Click To Tweet Customer Service 89% Left a company after experiencing poor customer service Click To Tweet Return Policy 81% Are influenced by return policies in their buying decision Click To Tweet Social media 78% Are influenced by posts made by companies on social media Click To Tweet Customer reviews 77% Use reviews to make a purchase decision Click To Tweet Customer Engagement 72% Believe it takes too long to reach a live agent Click To Tweet Video Displays 66% Will watch a video twice if it is informative Click To Tweet Free Shipping 65% Abandon their shopping cart if the shipping prices were too high Click To Tweet Slow Website 57% Abandon their page if its load time is slow Click To Tweet Coupons 38% Buy only because of low price Click To Tweet

Related Post :    https://blog.revampcrm.com/3-easy-ways-to-improve-your-stores-customer-service-through-crm/